At Foyu Skincare, we are committed to delivering your products in a timely and secure manner. Please review the shipping details below:

1. Order Processing

• All orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed the next working day.

2. Shipping Timeframe

• Standard Delivery (India): 3–7 business days depending on the location.

• Delivery timelines may vary due to factors beyond our control such as weather, courier delays, or holidays.

3. Shipping Charges

• Free Shipping on all prepaid orders above ₹699.

• A flat ₹80 shipping fee applies to orders below ₹699.

• Any additional delivery charges (like remote area surcharges) will be mentioned during checkout.

4. Tracking Your Order

• Once your order is dispatched, you will receive a tracking link via SMS or email.

• You can track the status of your order anytime using the provided tracking number.

5. Delivery Partners

We work with trusted delivery partners to ensure safe and timely delivery across India.

6. Delayed or Failed Deliveries

• In case of delays, our team will notify you via email or phone.

• If delivery is unsuccessful due to incorrect address, unavailability, or non-response, the order may be returned to us. Re-delivery charges may apply.

7. Damaged or Tampered Packages

If your order arrives damaged or tampered with:

• Do not accept the package from the delivery agent.

• Take a photo and contact us within 24 hours at hello@foyuskincare.com or +91 9923093845 for further assistance.

8. International Shipping

Currently, we ship only within India. International shipping is not available at this time.